COST-WORTH QUESTIONAIRE Best Practice in Business Process Reengineering (BPR) in Australian Small to Medium Enterprises (SMEs) PROJECT BACKGROUND Cost-Worth (CW) is about developing a unique integrative approach to Small to Medium Enterprises (SMEs) continuously improving their business and processes, and focusing on their customers. The CW project is being conducted by an international consortium, consisting of the EU, Switzerland and Australia. The purpose of this survey is to gain an overview of the SMEs by collecting a diversified sample of information regarding their actual problems. This is the "Analysis and Conception" (A&C) phase, which includes: systems, organization, technology, planning and control of introduction, and performance measurement, as part of the overall CW methodology. Results of this survey will be used in conjunction with the outcomes from an advanced on-line tool to assist with the next phase, "Specification and Selection" (S&S), in which the processes to be re-engineered and the technological solution to support them will be specified. INTRODUCTION The CW method aims at a holistic approach, which includes the general, marketing, management, technology and cultural aspects (first section of the survey), as well as planning, systems/order management and measurement (subsequent sections). The survey is organized as follows: Section A - General & Cultural Organizational issues + Marketing & Management Section B - Business Process Reengineering (BPR) Section C - Order Management Section D - Design Section E - Production Planning Section F - Materials Management Section G - Delivery Management Section H - Performance Measurement Each section is self-contained. Once you have answered a section's questions, you will be provided with the outcomes for that section immediately afterwards. You can therefore either complete all sections in order, or you can choose to complete only the sections that are more relevant to you and in your preferred order. How to start? For the first time login, please a) Enter this ID number OT80139 into the textbox below. b) Make sure the checkbox is unchecked. Then press 'Start' button to continue. Please record this number as it will allow you return to your responses later on. This number is randomly drawn and will not be linked to any personal data. ------------------------------------------------------------------------------------------ You can access your responses at any time for editing or to finish your incomplete survey. To return to YOUR survey, please a) Enter YOUR original ID number into the textbox below. Disregard the new ID number that is displayed. b) Make sure the checkbox is checked Then press 'Start' button to return to your survey. Thank you for your participation. Should you have any difficulties in responding, please e-mail Mile Terziovski.